Customer Background: Four Major Brands of a Leading Taiwanese Food Company

Since its founding in 1986, the customer in this case has devoted itself to building four major brands and has to date launched more than 600 nutrition and health products, covering cereals, dairy products, edible oils, health supplements, and other categories, committed to providing Taiwanese consumers with a diverse range of premium choices.

“Quality and safety” is the customer’s most important commitment to consumers. Starting from product R&D, scientific verification, clinical research, raw-material selection, production processes, packaging and storage, and even transportation and distribution, world-class quality-control standards are set at every stage.

Phase 1 (2015): MiDFUN SPC System | Real-Time Production-Line Monitoring

The customer began deploying the MiDFUN SPC Real-Time Statistical Process Control System in 2015, primarily connecting to the automatic weighing equipment on the production line to achieve real-time monitoring of production data.

Problems Solved by the MiDFUN SPC System

Pain Point Before Deployment	MiDFUN SPC System Solution
Out-of-spec weight had to be discovered manually	The system automatically detects values exceeding the upper and lower limits and sends real-time alerts
Manual data entry was time-consuming	Hundreds of weighing records per day are automatically transferred into the system
Anomaly notification was delayed	Real-time alert emails are automatically issued when anomalies occur

Phase 2 (2017-2018): MiDFUN SQM System | Food Safety Traceability Management

In 2017, the customer’s automation team carried out a traceability management project for food safety, hoping that in addition to the high-level controls of SAP ERP, it could have a more detailed quality management system. After a year of evaluation and internal review, it chose the MiDFUN SQM Supplier Quality Management System as its partner for quality improvement.

The Core Value of the MiDFUN SQM System

Raw-material management in the food industry is especially complex: the same milk powder may require different inspection items and inspection frequencies when used to make cookies, creamer, or health drinks. This kind of detailed logic is difficult to implement in traditional ERP systems, and in the past could only be managed manually with Excel.

After deploying the MiDFUN SQM system, the following capabilities were achieved:

• Synchronizing new material numbers and supplier master data with the SAP system
• Automated sampling, with processes automatically assigned according to different inspection units
• Multiple control items in the same inspection sheet automatically routed to different laboratories (such as a pure-water lab)
• Integration and complete traceability of LIMS automated test data
• Automatic daily generation of management reports and food safety traceability records

Phase 3 (2018): MiDFUN COM Customer Complaint System | 8D Report Management

In 2018, the customer deployed the MiDFUN COM Customer Complaint Management System, integrating it via API with the existing Salesforce telephone customer service center to establish a complete complaint-handling process.

The Tiered Handling Mechanism of the MiDFUN COM System

Complaint Type	Handling Method
General complaints (shipping damage, service attitude, etc.)	Handled in real time by the customer service center, with replacement or an immediate countermeasure
Large retailer requirements (Costco, etc.)	Handled by the MiDFUN COM-8D system, including a recurrence-prevention plan

For factory issues required by Costco or other large retailers, the MiDFUN COM-8D system can respond to the customer in the system with past anomaly records and handling methods, helping to identify root causes and verify improvement countermeasures, and tracking the execution status of recurrence-prevention measures. Since its deployment to the present day (2026), it has continued to receive positive feedback from the customer.

Phase 4 (2025-2026): MiDFUN SQP Supplier Collaboration Platform | End-to-End Integration

At the end of 2025, the customer decided to expand to supplier self-management and document upload functions, and in 2026 deployed the MiDFUN SQP Supplier Collaboration Platform (SQM-SDM system).

Core Features of the MiDFUN SQP Platform

• Multi-device support: Suppliers can upload documents such as COAs (inspection reports) and validity certificates via computer, tablet, or mobile phone
• Real-time messaging: Real-time reply and conversation on company announcements, complaints, and ECNs (Engineering Change Notices)
• Procurement integration: Functions such as supplier evaluation, deductions for nonconformity tickets, return handling, and cooperation-level evaluation

An Unexpected Bonus: Integrating the Procurement Department’s Needs

The MiDFUN SQP platform was originally designed for the quality assurance department, but the customer’s procurement department found that this platform could effectively fill the gaps left by SAP and BPM in supplier management. After several months of requirement integration, the procurement manager confirmed that MiDFUN SQP + SQM could meet procurement’s needs for real-time supplier information and incoming inspection on the non-financial side.

Continuous Expansion: Advanced Applications of MiDFUN Systems

As system deployment deepened, the customer continued to put forward new digitization requirements, and MiDFUN systems expanded their functionality accordingly:

1. An Independent Procurement Claim Process

The MiDFUN SQM system supports adding a “Start Claim Procedure” button to MRB or nonconformity tickets, allowing procurement staff to independently manage amount confirmation and the processing of Credit Notes or Invoices, carried out separately from the timing of quality case closure.

2. A Post-Go-Live Anomaly Handling Mechanism

The MiDFUN SQM system provides a “Manually Issue Nonconformity Ticket” feature that can reference the GR document that was originally accepted as conforming, tracing anomalies discovered only on the production line (such as foreign matter in raw materials causing production-line losses) and entering the subsequent BPM sign-off or claim process.

3. New Supplier Development Management

The MiDFUN SQP platform supports managing the communication records, document requests, and evaluation of new suppliers or new raw materials before they are formally registered in SAP (the development stage), transferring them to formal SAP codes only after cooperation is officially confirmed.

4. Digitized Quotation and Information Requests

The MiDFUN SQP platform uses the “notification ticket” feature for quotation requests or data surveys, where suppliers can fill in structured data (such as unit price and place of origin) directly in system fields, and the system automatically consolidates the comparison without anyone having to manually open multiple files, while retaining a complete audit trail.

5. Automated Incoming-Goods Integration

The MiDFUN SQM system can automatically integrate with incoming-goods data scanned via QR code by front-end PDAs (including batch numbers, container numbers, etc.), reducing duplicate entry. At the same time, suppliers can upload QR code information and COAs before shipment via the MiDFUN SQP platform, and quality-control staff can directly reconcile and reference them when receiving goods.

MiDFUN System Integration Architecture: A Two-Stage Case-Closure Mechanism

The customer particularly emphasized the management principle of “close the case, settle the money.” The MiDFUN system designed a two-stage case-closure mechanism in which “documents are linked but the processes are independent”:

Stage	Responsible Unit	Closure Condition
Quality Closing	QA / Quality Assurance	Supplier improvement countermeasure approved
Financial Closing	Procurement / Cost Accounting	Credit note / Invoice / deduction procedure completed

The MiDFUN SQM system provides a “Claim Progress Summary” that lets procurement see at a glance which anomaly cases have been quality-closed but not yet financially closed, avoiding the management gap of “the quality case is closed but the money was never deducted.”

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Frequently Asked Questions (FAQ)

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